Job Summary:

We are looking for an empathetic and highly organized Patient Coordinator to be stationed at our partner hospital in Kochi. In this role, you will act as the vital bridge between a completed sale and insurance dispatch, serving as a dedicated "buddy" to the patient throughout their insurance journey.

Please note: While stationed at the hospital, your interaction with patients will not be face-to-face. This is primarily a calling and chat-based role. You will rely on phone calls and WhatsApp to guide patients, collect documents, and ensure a smooth process.

The ideal candidate takes a patient-first approach, excels at remote communication, and is highly proficient in tracking data.

Key Responsibilities:

Remote Patient Guidance: Act as the primary point of contact for patients who have availed our services, interacting with them primarily via phone calls and WhatsApp to ensure they feel supported.
Tele-Document Collection: Systematically coordinate and collect all necessary medical and personal documents required for insurance claims through active follow-ups on calls and WhatsApp.
Dispatch Management: Organize, verify, and seamlessly courier the collected documents from the hospital to the respective insurance companies.
Data Tracking: Maintain meticulous and up-to-date records of patient conversations, document statuses, and claim progress using Google Sheets and MS Excel.
Issue Resolution: Patiently address any queries or concerns the patient may have regarding the documentation or insurance timeline over the phone.

Requirements:

Language Fluency: Must be highly fluent in Malayalam and English to communicate comfortably and effectively with local patients over the phone.
Patient-First Mindset: High levels of empathy, patience, and excellent verbal communication skills to support patients remotely during stressful times.
Technical Proficiency: Very strong hands-on experience with MS Excel and Google Sheets, alongside a high comfort level using WhatsApp for professional communication.
Organizational Skills: Detail-oriented with the ability to manage multiple patient cases and document dispatches simultaneously without errors.
Experience: Prior experience in tele-support, customer success, or documentation handling within a healthcare setting is highly preferred.

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Patient Coordinator