Industry Preffered : Hospitality

Shift Timings- 12:00 AM to 9:00 AM

About CureMeAbroad

CureMeAbroad is a global medical tourism discovery and coordination platform helping

international patients access world class treatment across Turkey, Thailand, India, Mexico,

and Georgia. We handle 60 to 80 patient cases every day, partner with 350 plus hospitals, and

have served more than 10,000 international patients since launch. We are headquartered in

Pune and operated by Luxora HealthCare Pvt Ltd.

About the role

As a Medical Patient Operations Associate, you own the patient journey from the moment an

enquiry comes in to the moment a patient returns home after treatment. You are the

operational backbone of the CureMeAbroad experience. You make sure nothing falls through

the cracks across time zones, hospitals, and clinical handoffs. This role gives you deep

exposure to international healthcare operations and direct impact on patient outcomes.

Key Responsibilities

Lead end-to-end clinical case evaluation by analyzing complex patient records,

histories, and reports, and providing actionable insights to internal clinical and

operations teams.

Own and drive strategic coordination with international partner hospitals, including

treatment planning, second opinion alignment, and escalation management for critical

cases.

Oversee and optimize end-to-end case workflows, ensuring efficiency in timelines,

documentation accuracy, and cross-functional stakeholder communication.

Govern the creation and quality assurance of all critical patient documentation,

including treatment plans, medical summaries, visa documentation, and financial

estimates, ensuring global compliance standards.

Manage and improve AI-human workflow integration, identifying gaps, reducing

inefficiencies, and leading escalation frameworks for high-risk or complex cases.

Drive post-treatment care strategy, including recovery tracking, outcome analysis, and

patient experience improvement initiatives.

Act as a primary escalation point for complex cases, working closely with hospital

leadership and internal teams to resolve high-impact operational and clinical

challenges.

Establish and enforce SOPs, quality benchmarks, and operational best practices across

patient operations.

Ensure data integrity and compliance by maintaining audit-ready patient records

aligned with international healthcare standards.

Mentor and guide junior team members, contributing to team capability building and

operational excellence.

Must Have:

3-5 Years Relevant Experience.

Strong attention to detail with excellent organizational skills

Ability to interpret clinical data and communicate it effectively to non-clinical

stakeholders

Strong verbal and written communication skills in English

Good to Have:

Experience in hospital operations, IPD coordination, or medical records management

Exposure to multi-specialty case handling

Interest in healthcare operations, medical tourism, or patient experience management

CureMeAbroad

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