Employment Opportunity: Physiotherapy Aide (PTA) Lead

Are you an operational leader who thrives in a fast‑paced healthcare environment and enjoys supporting teams, solving problems, and keeping clinics running smoothly. Group23 Sports Medicine is seeking a Physiotherapy Aide Lead to support daily clinic operations and provide leadership to our physiotherapy assistant teams across Calgary. This is a pivotal role where you and your team will support athletes and patients in their rehabilitation journey, contribute to a high-performing team, and help deliver the best sports medicine care in Alberta.

What We Offer

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampeders, Calgary Wild FC, and Hockey Canada. At Group23, you will be a part of a dynamic and supportive environment where growth and well-being are our priority.

Some of our benefits:

Inspiring teammates and work environment
A culture that empowers you to excel
A flexible group benefits package
The chance to grab tickets to see your favourite team in action
An environment of achievers – work a portion of your time at WinSport, the home of the 1988 Olympics and current home of future Olympians and enjoy WinSport tenant discounts

Position Summary

As the Physiotherapy Aide Lead, you will play a key role in supporting daily physiotherapy operations while leading, coaching, and supporting the Physiotherapy Aide team. This role serves as the primary team-level point of contact for PTA scheduling, staffing, training, clinical support workflows, equipment coordination, and compliance. You will foster a positive team culture, ensure alignment with Group23 standards, and help deliver a consistent, high-quality patient and provider experience in a fast-paced sports medicine environment. This role works closely with the Multidisciplinary Manager and escalates operational, staffing, performance, privacy, or clinical process concerns as required.

Duties and Responsibilities

Operational Leadership

Oversee daily Physiotherapy Aide (PTA) operations to support efficient patient flow, provider support, scheduling, and treatment-related workflows.
Act as the primary team-level contact for operational issues affecting PTAs, providers, equipment, or patient support services.
Ensure standardized clinical support processes, documentation standards, and administrative workflows are consistently followed.
Monitor team performance indicators, staffing trends, and operational challenges, escalating risks, or concerns as required.
Support implementation of departmental goals, best practices, and continuous improvement initiatives.

Team Leadership & Staff Support

Provide day-to-day supervision, coaching, guidance, and support to Physiotherapy Aides.
Set clear expectations, promote accountability, and foster a positive, patient-focused team culture.
Deliver orientation, ongoing training, and performance coaching to support team development and consistency.
Conduct performance discussions and contribute to performance management activities as required.
Escalate performance, staffing, or process concerns to the Multidisciplinary Manager as appropriate.
Support recruitment, onboarding, and student placement activities in collaboration with leadership and Human Resources.

Scheduling, Coverage & Resource Coordination

Develop and manage PTA schedules to ensure appropriate coverage across provider and patient care needs.
Adjust staffing plans based on operational demands, absences, clinic volumes, and rehabilitation service requirements.
Review and approve routine schedule changes and time-off requests in accordance with departmental needs.
Assist with workforce planning, staffing forecasts, and resource requirements to support efficient operations.

Equipment, Resources & Clinical Support Operations

Oversee rehabilitation equipment inventory, maintenance schedules, warranty tracking, and replacement planning.
Coordinate equipment procurement, repairs, vendor communications, and service requirements.
Support ordering and management of clinical supplies required for physiotherapy operations.
Ensure PTAs provide consistent treatment support aligned with provider direction and organizational standards.

Compliance, Privacy & Occupational Health & Safety

Promote compliance with privacy legislation, organizational policies, clinical procedures, and patient experience standards.
Conduct and support privacy compliance activities, including regular audits and incident reporting as required.
Ensure appropriate use and documentation within electronic medical record systems and designated treatment support programs.
Support compliance with Occupational Health & Safety requirements, infection prevention protocols, and workplace safety practices.

Training, Continuous Improvement & Quality Support

Support onboarding, skills development, and ongoing training initiatives for the PTA team.
Identify opportunities to improve clinical support workflows, operational efficiency, and patient experience outcomes
Participate in departmental quality improvement initiatives and process optimization efforts.
Compile and review operational data, performance indicators, and project updates to support decision-making and continuous improvement.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

Knowledge:

Corporate purpose, mission, values, business definition, key objectives, programs, and services.
Privacy legislation for healthcare and business operations; internal privacy policies and procedures.
Occupational Health and Safety (OHS) and Infection Prevention and Control (IPAC) standards.
Understanding of human anatomy, movement patterns, and physical demands analysis.
Use of health record management systems (EMR, CMS), inventory management, and point of sale (POS) systems.

Skills:

Ability to coach and mentor team members for proficiency in customer service, electronic medical records navigation, and compliance with processes.
Highly organized with strong attention to detail and accuracy.
Excellent verbal, auditory, and written communication; professionalism and etiquette in all communications.
Strong interpersonal skills: ability to adapt to various personality types and foster positive interactions.
Planning, organizing, and attention to detail in both information processing and patient experience management.
Accurate keyboarding, data entry, and record keeping; reporting on key performance indicators (KPIs).
Effective use and troubleshooting of office and clinical equipment.
Proficiency with Microsoft SharePoint, Teams, Outlook, Word, Excel, and clinical operating systems (EMRs).
Basic to intermediate computer skills.

Abilities:

Ability and desire to engage in solutions-based thinking to nurture a strong team and deliver premium results.
Ability to compile data from a variety of sources to report on KPIs, project progress updates, etc.
Foster a positive work culture aligned with Group23’s purpose and values.
Maintain high energy and enthusiasm; deliver quality patient interactions.
Work collaboratively, resolve issues, and engage in crucial conversations.
Contribute to team success through solutions-based thinking and discussions.
Interact professionally with healthcare professionals, staff, patients, and the public.
Maintain a high level of confidentiality.
Learn and apply new knowledge and software.
Compile and report data from various sources on KPIs and project progress.
Highly organized with strong attention to detail and accuracy.

QUALIFICATIONS

Completion of a recognized Physiotherapy Aide (PTA), Occupational Therapist Assistant/Physiotherapy Assistant (OTA/PTA), Rehabilitation Assistant, Kinesiology, or other health-related post-secondary program.
Additional education in leadership, business, healthcare administration, or human resources is considered an asset.
1-3 years of experience in a physiotherapy, rehabilitation, sports medicine, or healthcare environment.
Previous experience leading, mentoring, training, or supervising staff is preferred.
Strong leadership, communication, coaching, and problem-solving skills.
Working knowledge of privacy legislation, Occupational Health & Safety (OH&S), Infection Prevention and Control (IPAC), and healthcare operational practices.
Experience using electronic medical records (EMRs), scheduling systems, inventory management systems, and Microsoft Office applications.
Strong organizational skills with the ability to coordinate staffing, equipment, workflow priorities, and multiple competing demands.

ADDITIONAL REQUIREMENTS

Police Information Check required upon hire and as requested.
Privacy training for healthcare settings is provided.
CPR certification is considered an asset.
Customer service and client de-escalation training are considered assets.

About Us

Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!

Group23 does not consider itself just another sport medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sport medicine at Group23 can and will be done better than anywhere else in the province.

Recruitment Process

We thank you for your interest, but only those selected for an interview will be contacted.

Group23 Sports Medicine Inc

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