Job Title: Coordinator/ Practice Manager – CA Server

Preferred Candidates: M.B.B.S from any country

Department: Operations

Reporting To Lead Coordinator / Practice Manager / VP Operations

Employment Type: Full-time | Shift-based (24×7 operations)

Job Location: Hyderabad (Work from office)

Role Overview

Responsible for ensuring seamless coordination between reading physicians, editors/transcriptionists, quality analysts, and approving physicians to support timely, accurate, and high-quality report delivery. This role plays a critical part in monitoring workflow, managing turnaround times (TAT), facilitating communication, and ensuring smooth shift transitions.

Key Responsibilities

Workflow Coordination

Serve as a liaison between reading physicians, editors/transcriptionists, Quality Analysts (QAs), and approving physicians to ensure efficient and high-quality reporting.
Monitor incoming case volumes, ensure studies are appropriately prefetched, and prioritized.
Track case progress and Turnaround Time (TAT) performance and proactively coordinate with relevant stakeholders to prevent delays.
Ensure STAT, urgent, and priority cases meet defined TAT benchmarks.
Identify workflow bottlenecks and escalate concerns as needed.

Communication & Documentation

Communicate critical findings immediately to the appropriate facility or department in accordance with established protocols.
Maintain accurate and thorough documentation of all critical communications.
Respond promptly to facility calls and inquiries, addendum requests, quality concerns, and priority study requests.
Share relevant feedback with internal teams to support quality and TAT improvement.
Escalate unresolved or recurring issues to the Lead Coordinator / VP Operations.
Facilitate clear and professional communication across all teams.

Shift Handover

Ensure smooth and comprehensive shift transitions (log-in/log-out).
Ensure complete and structured handover during shift changes, covering ongoing tasks, pending cases, critical studies, and open issues
Maintain accurate handover notes/logs for continuity of operations

Qualifications

MBBS
BDS

Experience

1–3 years of experience in healthcare operations, radiology coordination, teleradiology, or medical transcription support.
Prior exposure to TAT-driven, 24×7 healthcare environments is preferred.

Skills & Competencies

Strong coordination and multitasking abilities.
Excellent verbal and written communication skills.
Strong attention to detail and time management skills.
Ability to work in a fast-paced healthcare environment
Ability to handle sensitive information with professionalism and confidentiality.
Basic understanding of radiology workflows, RIS/PACS, and MS Office tools (preferred).

Work Requirements

Willingness to work in rotational shifts, including nights, weekends, and holidays.
Individual contributor role (no people management responsibilities).

What We Look For

High ownership and accountability
Service-oriented mindset
Ability to stay organized and calm in fast-paced operations
Strong team collaboration skills

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