An exciting opportunity has arisen within the Private Patients Division for an enthusiastic and well-motivated individual to support the growing private practice service within Oxford University Hospitals NHS Foundation Trust

We are looking for a hard-working individual who demonstrates close attention to detail, has a positive approach to their work and has good organisational skills.

As a Private Patient Coordinator, you will coordinate and manage key administrative functions for private patients, providing a clear liaison/contact point for consultants, patients, carers, team members and referrers. You will also be responsible for ensuring private patients receive a high quality, professional administration service and benefit from excellent customer service.

The successful candidate will be working across a number of departments and with a variety of health professionals to ensure the OUH delivers a Private Patient Service of the highest standard.

The successful candidate will need to have proven administrative and customer service experience with a good eye for detail, excellent communication, administrative and organisational / prioritisation skills, knowledge of Microsoft Office, Word, Excel, and be able to liaise with employees at all levels. They will also have the skills to handle all contacts confidently with compassion, patience, and professionalism.

As a Private Patient Coordinator, you will Implement arrangements that will ensure that all private patients of the Trust are identified and received into a friendly, caring, and comfortable environment that meets the expectations of the paying patient.

The post holder will initiate and maintain a warm, friendly, and supportive relationships with private patients throughout the duration of their admission and ensure that all their needs and expectations are reasonably met.

In addition, the post holder will continuously monitor and ensure that arrangements in place are adequate and effective for the continued comfort of the paying patient throughout the duration of the patient’s inpatient stay.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

For further details / informal visits contact: Name: Mohammad Al qly Job title: Deputy Commercial lead Email address: mohammad.alqly@ouh.nhs.uk

Oxford University Hospitals NHS Foundation Trust

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