Health Check Manager

Sir H.N. Reliance Foundation Hospital & Research Centre • Full-time • Mumbai, Maharashtra, India • 3w ago

Skills:

Health check, Operations, Patient Management, Service Excellence, Hospital, Compliance, Documentation, Quality,

Job Purpose

To oversee end-to-end management of the Health Check Department at Reliance Foundation Hospital, ensuring seamless patient experience, operational efficiency, compliance with NABH/JCI standards, and achievement of revenue and service excellence goals. This role ensures coordinated workflow across diagnostics, consultations, reports, and customer service for all preventive health check packages.

Accountabilities
Health Check Operations Management
Ensure smooth execution of all health check packages, including registrations, scheduling, diagnostic coordination, and doctor consultations.
Monitor daily operations to minimize waiting times and maximize throughput.
Implement best practices for patient flow, quality checks, and service efficiency.
Patient Experience & Service Excellence
Ensure high-quality patient experience through continuous monitoring of feedback, service audits, and issue resolution.
Conduct daily rounds and interactions to proactively address patient needs.
Work with Guest Relations to ensure VIP / corporate patient satisfaction.
Compliance, Quality & Documentation
Ensure adherence to NABH and JCI standards for health check processes, documentation, infection control, and patient safety.
Maintain audit-ready records including consent forms, reports, QC logs, and process checklists.
Coordinate with Quality Team for periodic audits and improvements.
Coordination with Diagnostics & Clinical Teams
Work closely with Radiology, Pathology, Cardiology, Internal Medicine, and other departments to maintain TAT and quality of services.
Ensure availability of doctors for consultations and timely report finalization.
Resolve interdepartmental escalations to ensure smooth operations.
Corporate & Business Support
Coordinate corporate health check programs including scheduling, package customization, and reporting.
Support Business Development in client onboarding, presentations, and operational proposals.
Monitor revenue targets, package utilization, and forecasting.
Team Management
Lead and supervise Health Check executives, coordinators, and support staff.
Conduct staff training on communication, process compliance, and service standards.
Manage duty rosters, performance reviews, and skill development.
Reporting & Analytics
Publish daily/weekly/monthly MIS reports on volumes, revenue, TAT, and patient satisfaction.
Track KPIs including appointment adherence, report TAT, and service quality metrics.
Drive process improvement through data analysis and root-cause investigations.
Competencies
Core HNH Values