Registered Nurse – Telephone Triage (Hybrid / Flexible, Limerick)
Looking for a nursing role with flexibility, strong support, and real work–life balance?
Shannondoc is recruiting Registered Nurses to join our Telephone Triage team in Limerick, working in a hybrid model following on-site training.
Reporting to:
Clinical Nurse Lead/ Clinical Quality & Nurse Manager
Contract:
- 19-hour permanent contracts available (after probation)
- Evening, overnight, weekend & public holiday shifts
- Short working week
- Flexibility required.
Location:
- Shannondoc Central Call Centre, St. Camillus Hospital, Limerick
- Hybrid working model following completion of training
Pay & Benefits:
- Paid fortnightly (hourly rate)
- 35 days annual leave pro rata (inclusive of public holidays)
- Paid lunch breaks
- Sick Pay Scheme
- Paid maternity & paternity leave
- Cycle to Work Scheme
- Free on-site parking
- Fully paid training & induction
- Career progression opportunities
- Supportive clinical leadership team
About the Role
As a Telephone Triage Nurse, you will:
- Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms.
- Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard.
- Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company.
- Liaise with all other members of the multidisciplinary team when required.
- Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice).
- Maintain patient safety.
- Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework.
- Engage in continuous professional development.
Essential Requirements
- NMBI Registered General Nurse (RGN)
- Minimum 3 years post-registration experience
- Strong clinical judgement and confidence in decision-making
- Experience in one or more of the following areas is desirable:
- Emergency / Acute Care
- Paediatrics
- Practice Nursing
- Obstetrics
- Mental Health
(If you have relevant experience outside these areas, we still encourage you to apply.)
Qualifications/Skills:
- Basic IT skills required.
- Knowledge of Microsoft Office, desirable.
- Excellent Communication Skills inclusive of written and verbal communication.
- Proactive with good initiative.
- Friendly, courteous and professional manner.
- Professional Phone etiquette.
- Strong Organisational skills and efficient time management.
- Ability to work independently and as part of a team
- Strong awareness of confidentiality and data protection
Training
- Comprehensive on-site training programme provided in the Shannondoc Call Centre, Limerick
- Ongoing clinical support and mentorship
Job Type: Part-time
Expected hours: No more than 19 per week
Benefits:
- Bike to work scheme
- On-site parking
- Sick pay
Ability to commute/relocate:
- Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have experience in any of the following disciplines:
*Accident and Emergency
- Paediatrics
- Practice Nursing
- Obstetrics
*Mental Health
- Are you 3 years + post qualified with a registered General Nurse qualification?
- Are you able to work Out-of-hours shifts, Day Shifts, Red-Eye Shifts, evenings, weekends, and bank holidays?
Education:
Experience:
- General Nursing: 3 years (required)
Language:
- English proficiently (required)
Licence/Certification:
- NMBI in General Nursing (required)
Work Location: Hybrid remote in Limerick, CO. Limerick
