Operations coordinator — healthcare & transport
Milton, ON · Full-time (35–40 hrs/wk) · In-person
Healthcare admin Health tech Scheduling & dispatch
About us
We are a growing healthcare services group based in Milton, Ontario, operating two complementary businesses: Senior Home Care by Angels, a private-pay home care agency serving clients and families across Halton Region, and Medigo, a tech-enabled non-emergency medical transportation (NEMT) platform connecting patients and healthcare facilities with reliable transport. Both businesses are expanding rapidly, and we are looking for an organized, proactive coordinator to be the operational heartbeat of our team.
The role
As our operations coordinator, you will support the day-to-day administrative and scheduling functions across both brands. You will be the first point of contact for incoming calls and inquiries, keep our schedules and partner updates running smoothly, and ensure nothing falls through the cracks during a period of active growth. This is a dual-brand role — you will be supporting a home care operation and a technology-driven transport platform simultaneously, so adaptability and attention to detail are essential.
What you'll do
Answer incoming phone calls and emails; triage and respond or escalate as needed
Manage and update weekly caregiver and client schedules in AlayaCare
Coordinate the owner's calendar, including booking interviews and meetings
Set up new PSW and client accounts; send onboarding packages, hiring packages, and client service agreements
Process referrals and update partner schedule communications
Assist with payroll preparation (hours compilation, timesheet review)
Support Medigo booking and dispatch operations as the platform launches
Assist in organizing community and vendor events
Provide general administrative support to keep both businesses operating smoothly
What we're looking for
2+ years of administrative, coordination, or operations experience — healthcare or home care background is a strong asset
Comfortable working in scheduling and care management software (AlayaCare experience is a significant plus)
Strong phone manner and professional written communication
Ability to manage multiple priorities across two business lines without losing details
Proficient in Google Workspace or Microsoft Office (calendar, email, spreadsheets)
Reliable, self-directed, and comfortable working with a small team in a fast-moving environment
Clear criminal record check and vulnerable sector screening required
What we offer
Full-time position, Monday to Friday, based in Milton, Ontario
Front-row seat to the growth of an innovative health tech platform launching in 2025
Supportive, mission-driven team environment
Competitive compensation commensurate with experience
How to apply
Please send your resume and a brief note about your relevant experience to admin.milton@seniorhomecarebyangels.com. We will review applications on a rolling basis and are looking to hire as soon as possible.
