"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."

Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors-corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job-it’s a chance to be part of something bigger.

Join us and act with purpose every day!

Position Title: Key Accounts Manager- (Operations- Food Services- Corporate Segment)

Reports To: Director- Operations

Location: Bangalore

Role Description:

Responsible for leading end-to-end food operations across large corporate sites delivering 8000+ meals/day. The role ensures operational excellence, client satisfaction, people leadership, compliance, and profitability across multiple locations.

Key Responsibilities:

Operational Responsibilities:

Oversee day-to-day operations across multi-site corporate food services.
Ensure service delivery aligns with client contracts and expectations.
Manage menu planning, recipe rotation, food tasting, and quality control.
Drive food safety, hygiene, and ISO standards across all kitchens.
Lead new menu development, festive promotions, and special events.
Ensure proper production planning, FIFO adherence, and cold storage compliance.
Coordinate maintenance and upkeep of kitchen equipment and infrastructure.

Client Management Responsibilities

Act as the primary point of contact for clients; ensure 100% client satisfaction and retention.
Address service concerns promptly and build strong stakeholder relationships.
Identify opportunities for organic growth, new services, and enhanced offerings.
Support renegotiation and renewal of contracts and service agreements.

Financial Responsibilities

Deliver sales, profitability, and organic growth targets for assigned sites.
Manage invoicing accuracy, collections, cash control, and P&L performance.
Monitor wastage, leftovers, raw material usage, and implement cost controls.
Ensure compliance with budgeting guidelines and financial reporting.

People Management Responsibilities

Lead on-site teams including cooks, stewards, MPWs, cashiers, and store staff.
Plan staffing, allocate duties, and ensure productivity and service standards.
Identify training needs and support capability-building initiatives.
Promote teamwork, staff welfare, and adherence to HR processes.

Compliance & QHSE Responsibilities

Ensure strict adherence to food safety, hygiene, waste management, and QHSE norms.
Maintain updated documentation and site compliance records.
Report and manage all safety incidents; ensure hazard communication and resolution.
Drive a safety-first culture and maintain scores above benchmark.

Qualifications

Minimum 15+ years of experience in corporate food operations.
Must have managed 8,000+ meals/day in a large corporate environment.
Experience managing multi-site / multi-location operations.
Strong financial acumen with experience in budgeting and cost control.
Excellent communication, client management, and stakeholder engagement skills.
Proven leadership and team development capability.
Detail-oriented, process-driven, innovative, and customer-focused.
Proficient in MS Office and operational systems.

Why SODEXO

Healthy Work-Life Balance
Leadership Development
Global Career Opportunities
Cross-Functional Collaboration
Inclusive Culture
Competitive Compensation
Comprehensive Health & Wellness Benefits

Disclaimer: If you do not hear from us within 14 days of your application, please consider your application unsuccessful on this occasion.

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Key Accounts Manager (Corporate Food operations)