"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."
Who we are
At Sodexo, we offer 100+ service solutions across diverse sectors-corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job-it’s a chance to be part of something bigger.
Join us and act with purpose every day!
Position Title: Key Accounts Manager- (Operations- Food Services- Corporate Segment)
Reports To: Director- Operations
Location: Bangalore
Role Description:
Responsible for leading end-to-end food operations across large corporate sites delivering 8000+ meals/day. The role ensures operational excellence, client satisfaction, people leadership, compliance, and profitability across multiple locations.
Key Responsibilities:
Operational Responsibilities:
- Oversee day-to-day operations across multi-site corporate food services.
- Ensure service delivery aligns with client contracts and expectations.
- Manage menu planning, recipe rotation, food tasting, and quality control.
- Drive food safety, hygiene, and ISO standards across all kitchens.
- Lead new menu development, festive promotions, and special events.
- Ensure proper production planning, FIFO adherence, and cold storage compliance.
- Coordinate maintenance and upkeep of kitchen equipment and infrastructure.
Client Management Responsibilities
- Act as the primary point of contact for clients; ensure 100% client satisfaction and retention.
- Address service concerns promptly and build strong stakeholder relationships.
- Identify opportunities for organic growth, new services, and enhanced offerings.
- Support renegotiation and renewal of contracts and service agreements.
Financial Responsibilities
- Deliver sales, profitability, and organic growth targets for assigned sites.
- Manage invoicing accuracy, collections, cash control, and P&L performance.
- Monitor wastage, leftovers, raw material usage, and implement cost controls.
- Ensure compliance with budgeting guidelines and financial reporting.
People Management Responsibilities
- Lead on-site teams including cooks, stewards, MPWs, cashiers, and store staff.
- Plan staffing, allocate duties, and ensure productivity and service standards.
- Identify training needs and support capability-building initiatives.
- Promote teamwork, staff welfare, and adherence to HR processes.
Compliance & QHSE Responsibilities
- Ensure strict adherence to food safety, hygiene, waste management, and QHSE norms.
- Maintain updated documentation and site compliance records.
- Report and manage all safety incidents; ensure hazard communication and resolution.
- Drive a safety-first culture and maintain scores above benchmark.
Qualifications
- Minimum 15+ years of experience in corporate food operations.
- Must have managed 8,000+ meals/day in a large corporate environment.
- Experience managing multi-site / multi-location operations.
- Strong financial acumen with experience in budgeting and cost control.
- Excellent communication, client management, and stakeholder engagement skills.
- Proven leadership and team development capability.
- Detail-oriented, process-driven, innovative, and customer-focused.
- Proficient in MS Office and operational systems.
Why SODEXO
- Healthy Work-Life Balance
- Leadership Development
- Global Career Opportunities
- Cross-Functional Collaboration
- Inclusive Culture
- Competitive Compensation
- Comprehensive Health & Wellness Benefits
Disclaimer: If you do not hear from us within 14 days of your application, please consider your application unsuccessful on this occasion.
