Patient Service Associate (Neuroscience Clinics) | Singapore

SingHealth • Full-time • Singapore, Singapore • 2d ago

Job Responsibilities:

Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
Handle counter duties with precision for accurate registration and billing.
Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
Provide financial counseling with knowledge of financial schemes available to patients.
Ad-hoc duties as assigned.

Requirements:

Minimum GCE 'N' level with at least 1 - 2 years of customer service experiences.
Service-oriented with a pleasant disposition.
Demonstrate strong interpersonal skills and effective teamwork.
PC / computer literacy and able to multi-task in a fast-paced environment.
5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm and 9am to 6.30pm).

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