MBBS Doctor – Video consultation
Location- Remote / Work from Home
About Traya
Traya is a health-tech company focused on solving hair loss through a holistic and science-backed approach. We combine modern medicine, Ayurveda, and nutrition to create personalized treatment plans for our customers. Our mission is to make effective hair health solutions accessible and convenient through technology-enabled healthcare.
Role Overview
We are looking for compassionate, customer-centric MBBS Doctors to provide audio and video consultations to Traya customers. The doctor will assess customer concerns, review medical history, explain treatment protocols, answer health-related queries, and guide customers throughout their hair health journ
ey.The ideal candidate should possess strong clinical judgment, excellent communication skills, and the ability to build trust in a virtual consultation environment.
Key Responsibilities
Customer Consultation & Medical Assessment
- Conduct video consultations with customers.
- Review customer health questionnaires, medical history, lifestyle factors, and diagnostic reports.
- Assess suitability of treatment plans based on customer profiles.
- Identify contraindications, red flags, or cases requiring escalation.
- Educate customers about the causes of hair loss and treatment expectations.
Treatment Guidance
- Explain Traya's personalized treatment recommendations.
- Address customer concerns regarding medications, side effects, treatment timelines, and outcomes.
- Ensure customers understand dosage instructions and compliance requirements.
- Support customers in making informed healthcare decisions.
Clinical Documentation
- Maintain accurate consultation notes and customer records.
- Ensure proper documentation of recommendations and follow-up actions.
- Adhere to telemedicine and medical documentation standrds.
Customer Experience
- Build rapport and trust with customers during consultations.
- Deliver empathetic and patient-centric interactions.
- Handle customer objections and concerns professionally.
- Improve treatment adherence through effective counseling and education.
Compliance & Quality
- Follow telemedicine guidelines and applicable medical regulations.
- Ensure consultations are conducted ethically and responsibly.
- Maintain patient confidentiality and data privacy standards.
- Participate in clinical audits, training sessions, and quality improvement initiatives.
Required Qualifications
- MBBS degree from a recognized institution.
- Valid Medical Council Registration.
- 1–5 years of clinical experience (telemedicine experience preferred but not mandatory).
- Strong understanding of general medicine and patient counseling.
- Comfortable using teleconsultation platforms and digital tools.
Preferred Skills
- Excellent verbal communication skills in English and Hindi (additional regional languages are a plus).
- Strong customer handling and counseling abilities.
- Empathetic, patient-focused approach.
- Ability to explain medical concepts in simple, non-technical language.
- Strong documentation and record-keeping skills.
- Comfortable working in a fast-paced health-tech environment.
Working Hours & Schedule
- This is a full-time role operating on a roster-based schedule.
- Doctors will work in rotational shifts based on business and customer consultation requirements.
- The role includes one rotational weekly off as per the roster.
- Candidates should be comfortable working across different shift timings, including weekends and public holidays, as required.
- Shift schedules will be communicated in advance to ensure operational continuity and customer support coverage.
Key Performance Indicators (KPIs)
- Consultation quality scores.
- Customer satisfaction (CSAT/NPS).
- Treatment adherence and customer engagement metrics.
- Documentation accuracy andcompliance.
- Consultation productivity and turn around time.
What We Offer
- Opportunity to work with one of India's fastest-growing health-tech brands.
- Flexible work environment.
- Exposure to technology-enabled health care delivery.
- Continuous learning and professional development.
- Meaningful impact on customer health outcomes.
