Registered Nurse – Telephone Triage (Hybrid / Flexible, Limerick)

Looking for a nursing role with flexibility, strong support, and real work–life balance?
Shannondoc is recruiting Registered Nurses to join our Telephone Triage team in Limerick, working in a hybrid model following on-site training.

Reporting to:

Clinical Nurse Lead/ Clinical Quality & Nurse Manager

Contract:

19-hour permanent contracts available (after probation)
Evening, overnight, weekend & public holiday shifts
Short working week
Flexibility required.

Location:

Shannondoc Central Call Centre, St. Camillus Hospital, Limerick
Hybrid working model following completion of training

Pay & Benefits:

Paid fortnightly (hourly rate)
35 days annual leave pro rata (inclusive of public holidays)
Paid lunch breaks
Sick Pay Scheme
Paid maternity & paternity leave
Cycle to Work Scheme
Free on-site parking
Fully paid training & induction
Career progression opportunities
Supportive clinical leadership team

About the Role

As a Telephone Triage Nurse, you will:

Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms.
Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard.
Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company.
Liaise with all other members of the multidisciplinary team when required.
Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice).
Maintain patient safety.
Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework.
Engage in continuous professional development.

Essential Requirements

NMBI Registered General Nurse (RGN)
Minimum 3 years post-registration experience
Strong clinical judgement and confidence in decision-making
Experience in one or more of the following areas is desirable:
Emergency / Acute Care
Paediatrics
Practice Nursing
Obstetrics
Mental Health

(If you have relevant experience outside these areas, we still encourage you to apply.)

Qualifications/Skills:

Basic IT skills required.
Knowledge of Microsoft Office, desirable.
Excellent Communication Skills inclusive of written and verbal communication.
Proactive with good initiative.
Friendly, courteous and professional manner.
Professional Phone etiquette.
Strong Organisational skills and efficient time management.
Ability to work independently and as part of a team
Strong awareness of confidentiality and data protection

Training

Comprehensive on-site training programme provided in the Shannondoc Call Centre, Limerick
Ongoing clinical support and mentorship

Job Type: Part-time

Expected hours: No more than 19 per week

Benefits:

Bike to work scheme
On-site parking
Sick pay

Ability to commute/relocate:

Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Do you have experience in any of the following disciplines:

*Accident and Emergency

Paediatrics
Practice Nursing
Obstetrics

*Mental Health

Are you 3 years + post qualified with a registered General Nurse qualification?
Are you able to work Out-of-hours shifts, Day Shifts, Red-Eye Shifts, evenings, weekends, and bank holidays?

Education:

Bachelor's (preferred)

Experience:

General Nursing: 3 years (required)

Language:

English proficiently (required)

Licence/Certification:

NMBI in General Nursing (required)

Work Location: Hybrid remote in Limerick, CO. Limerick

Shannondoc ( Out of Hours GP Urgent Care Service) jobs

Registered Nurse – Telephone Triage (Hybrid / Flexible, Limerick)